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Return, Cancellation & Refund Policy

You may exchange or return defective products or product delivered differently than the one ordered within 14 days of the receipt of such goods. All items need to be in their original packaging & without signs of damage while playing.
Build-A-Bear offers customers the option of a free exchange providing the item is priced the same or less than the one originally purchased on your order.
Products need to be returned within 14 days upon your notification of such return either in person or sent to the following address Doha Festival City, Shop FE 313, 1st Floor, Umm Salal Muhammad, Doha Qatar.
In case of returned product a new product will be delivered in exchange of the defective product or wrong product received. Refunds are not applicable for returned products with the exception of unavailability of the returned product in stock. In which case a refund will be offered after reviewing the validity of the return.
Customers can cancel an order within 3 days of placing such an order. Orders once delivered or out for delivery cannot be cancelled.
It is not possible to cancel an online order without contacting one of our wonderful customer service representatives. Please contact us as soon as possible if you wish to cancel or amend your order, we are always happy to help. You can either call us on +974 3014 4522 or email
Refunds will be made on orders cancelled once such cancellation is confirmed by means of an email communication.
Card and EFT refunds online – Please note that each banking institution has a different lead time on refunds. Refunds may take up to 10 working days to reflect in your account.