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It is not possible to cancel an online order without contacting one of our wonderful customer service representatives. Please contact us as soon as possible if you wish to cancel or amend your order, we are always happy to help. You can either call us on +974 3014 4522 or email

You can cancel your order within 3 days of placing the order with the exception of if the order is not already out for delivery before such cancellation request is received.

Sometimes, gremlins creep into our boxes and change your Build-A-Bear order. If there are any discrepancies with your order, please notify us within 48 hours of receiving your order. If you have been shipped the incorrect goods, please accept our humble apologies and contact our customer service team +974 3014 4522 or email They will arrange for a collection of these goods. All the replacements will be sent at no extra cost.

Sometimes we get it wrong. Unfortunately if the image, description, price or availability is incorrect, we will not be able to replace the item with that was incorrectly represented. We promise to do our best not to get these details wrong, and will do our best to rectify the mistake, but cannot confirm that the exact replacement product will be supplied.



Products need to be returned along with original packaging within 14 days of receiving the order after your notification of such return to us by phone +974 3014 4522 or email , either in person or sent to the following address Doha Festival City, Shop FE 313, 1st Floor, Umm Salal Muhammad, Doha Qatar.

You can find our returns policy here.



You will typically receive the order within 3 to 7 days.

You can find our shipping policy here.


You can pay using cash or card on delivery as we are currently working on setting up the payment gateway.

The website has been encrypted with SSL and the payment partner ensures the safety of your payment details & payments made. 

You can find our refund policy here.